And All I Can Say Is “Brava!”
Next time I'm in Portland, Maine I am
going to make it a point to eat at at Marcy's Diner. And if owner
Darla Neugebauer is around, I plan to shake her hand.
Marcy's is a relatively small place
over on Oak Street that seats around eighty people and only takes
cash payment for typical diner fare – a breakfast of two eggs,
bacon or sausage, toast, and hashbrowns for six bucks. Soups and
sandwiches for lunch. Nothing extraordinary.
What is extraordinary is all the
virtual fur flying about the Internet over a recent interaction
between Darla and a customer. A two year-old customer. Okay,
technically the toddler was not the “customer;” the parents were.
But the toddler was the problem. Or was the problem the parents?
John and Tara Carson were vacationing
in the Portland area and, with toddler in tow, decided to drop in at
Marcy's. They ordered pancakes for the little girl and then
inexplicably refused to feed them to her, opting instead to place
them in the center of the table out of the child's reach. Well, guess
what? The kid started screaming. The problem developed when the kid
kept on screaming for the
better part of an hour. The owner, Darla, was working the grill,
heard the noise and dropped a subtle hint that is sometimes employed
in restaurants to hasten the departure of certain customers. She
called out loudly, “Has that table gotten their ticket yet?” This
is restaurant shorthand for “don't let the door hit you in the ass
on your way out.” But, alas, such subtlety was wasted.
A more
direct approach was tried next. Ms. Neugebauer took “to go” boxes
over to the table and asked the Carsons to pack up and leave or to at
least take the child outside. That got no more reaction than did the
subtle hint.
So in
a final act of frustration, Ms. Neugebauer, after enduring the
unendurable for forty minutes or so, turned from her station, slammed
her hands down on the counter, pointed at the red-faced screaming
child and shouted, “this needs to stop!” At which point the kid
abruptly shut up.
Ah,
but now the outraged parents enter the fray. They indignantly demand,
“Are you screaming at a child?”
To which the put through the mill owner replies, “Yes. I am.” And
the battle is on. Oh, nobody came to blows, of course, but the
parents immediately established the front line on Facebook, citing
the whole brouhaha as “the worst experience” and going on to
taunt Neugebauer with the comment, “who in their right mind would
behave like this unless you are deranged?” I won't comment on the
grammar of that statement. And Ms. Neugebauer replied with an
expletive laden response, and on and on it went until the press got
wind of the whole thing and battle lines were drawn and sides were
taken.
But
you know what? The sides are weighted almost three-to-one in favor of
the beleaguered owner. A poll conducted on one website following the
story had 72% of respondents saying “someone should thank her.”
The same poll cited 25% who thought Neugebauer “should have gone
about it in a different way,” while a mere 3% thought the response
was “totally inappropriate.”
All I
can say is “brava!”
Can diner owners be nominated for the Nobel Peace Prize?
You
can call me a curmudgeon – and I'd be pleased if you would – but
I've had it up to my eyebrows with brats in public places. Not the
little ones, mind you. They don't know any better. It's the big
brats, the thoughtless,
ill-mannered, ignorant, self-centered, self-important,
overly-indulgent, enormously entitled so-called adults who spawn the
little ones and then steadfastly refuse to discipline them or try to
integrate them into the realities of polite society. They are the ones at fault
in every case. The only thing I'd have done differently had I been
Ms. Neugebauer would have been to have directed my anger and ire
where it belonged. The child was merely a product of her lack of
upbringing. Darla should have screamed “this needs to stop”
directly at the benighted parents. In case you need clarification on
the term “benighted,” it means “in a state of pitiful or
contemptible intellectual or moral ignorance.”
You
want to talk about pitiful or contemptible intellectual or moral
ignorance? Try this; Mommy was later heard whining to the press,
“I turned to my daughter and I was like ‘Listen, this is how I’m
raising you not to be as an adult. Like, you will never be like this
when you get older.' I felt helpless as a mom that, you know, I
couldn’t do anything to help her, because I can’t explain why
there’s crazy people in this world that behave like that.”
Excuse me while I swallow my gorge. Was
there even a coherent thought in all that stumbling, immature
rubbish?
In an orderly, civilized society, your
right to be a thoughtless, ignorant, disruptive boor ends where my
right to the reasonable expectation of a peaceful, quiet dining
experience begins. Especially when there are more of me than there
are of you. As eloquently expressed by Mr. Spock, it's the whole “the
needs of the many outweigh the needs of the few – or the one”
concept. In a room where seventy or eighty people are gathered to
fulfill their need for peace and quiet, by what possible authority
can you demand your singular right to be an undisciplined, disorderly
idiot? Or to sanction disorderly behavior in those under your alleged
control?
And before you ask, yes, dammit, I've
been a parent. Two boys about two years apart. And they never,
ever, ever misbehaved
in restaurants or other public places. In fact, I used to get
compliments on their behavior from relieved diners who surely
thought, as I often do today, “there goes the neighborhood” when
I walked in with my two potential meal disruptors. It. Never.
Happened. And it's not because I beat them to within an inch of their
lives, because I didn't. I taught them cause and effect, action,
reaction, and consequences at home before
they ever ventured out into the wider world. They understood that
screaming and demanding would not be
rewarded and that misbehavior would not be
tolerated. And as a result, they didn't do it.
I'm a
baby boomer and perhaps “boom” is the operative word. I was never
afraid to lower it. Unlike the wishy-washy, touchy-feely, “timeout”
and “let children express themselves” hip pocket child
psychiatrists masquerading as parents of the “me” generation, I
was not averse to enforcing discipline. My kids learned to respect a
stern look or a firm tone of voice. Beating them simply wasn't
necessary. And both of them are fine men today with fine families of
their own, so apparently their mom and I did something right. Hope
the “parents” of the screamer can say the same thing in thirty
years.
Okay.
Off the soapbox and back to the issue. Was the restaurant owner
correct in defending the rights of her other patrons? Without
question. Could she have handled it less dramatically and less
confrontationally? Probably. But if you read her Facebook posts
you'll quickly figure out that restraint is not one of her
personality traits. Should she have been placed in such a position in
the first place? Never. It's a restaurant, not a day-care. She's a
cook, not a babysitter. The parents were on vacation. Were they
supposed to leave their 2-year-old at the hotel? Of course not.
Should they have allowed her to scream incessantly in a public place
while they selfishly filtered it out and reduced it to background
noise? You know the answer as well as I do.
So,
again, brava, Darla
Neugebauer. Don't worry about the three percent idiot faction. Or
even the twenty-five percent who think you could have done things
differently. The seventy-two percent of us who back you to the hilt
thank you for your actions on our behalf. And if I do get the
opportunity to visit Marcy's Diner in person, I'll bring my
granddaughter. I guarantee you won't have to yell at her.
Brava, Darla Neugebauer! Amazingly enough when someone else "steps in" because the parents didn't up bring the kids properly, the parents are absolutely appalled... I've witnessed so many little brats screaming and running around and having a tantrum in so many places:in the restaurants, at the malls and even on the flights and when saying something to the kid because the parents wouldn't, I was called an old grumpy person and asked if I have kids... Yes, I do and they would never be allowed to behave like this... therefore they don't! Brava again and thank you Ron for brining the subject up!
ReplyDeleteWow dude, I've met my match as a blogging food writer! Good job. Nice—and rare—to see a quality food blogger still at it. Most of 'em dropped out when they either lost interest or lost patience.
ReplyDeleteBut not us!
Brava indeed.
Nick